MileSplit Registration FAQ/Help




General

How much does MileSplit's online registration cost?

Absolutely nothing! There is nothing in the registration, setting, managing, or entering a meet that requires a subscription for either the meet director or entered teams.

Are there any premium features?

Nope! Every feature is available for any user, regardless of if they are a subscriber to MileSplit or not.

I still can't figure it out. Who can I contact?

You may contact our online registration support at gayle.rich@flosports.tv


Meet Setup

How do I set up online registration for my meet?

To get your meet set up, use our Online Registration Wizard which can be found here.

I used MileSplit's Online Registration last year. Can I copy those settings from last year?

Yes! As you proceed through the wizard form pages, you will have the opportunity to select previous settings at two different steps. You may import these settings from either step 2 of the wizard (meet history) or step 4 (templates). It will then show you the division/s and events that you had in previous years.

Do you have any tutorials on how to use the registration wizard?

Yes! They can be found either here in written form or here in a video form.

Do you have any questions on entering a meet using MileSplit's Online Registration?

Yes! A brief video regarding claiming and managing your team on MileSplit may be found here. Once you have claimed your team, learn how to enter a meet here. For more instructions, check out our detailed walk-through.

Meet Info/Results

How do I add additional info to my meet page?
Go to the MileSplit meet page for your meet and select the meet manager button. Once in the meet manager, the last field at bottom left allows you to add any information you would like to the meet page. Please make sure to hit save once you are done.  To ensure that coaches have access to signup instructions, please do not delete the registration help in the meet info.

How do I add/change a logo to the meet?

Go to the MileSplit Meet Page and ensure that you are logged in. Select the "Change Logo" button. This will prompt you to upload the logo. Please note that the proper size for logos is 120x90. Logos not in this size may become distorted. "Upload Logo".  Files must be under 2MB.

You may also change the logo in a similar process. Please note that it may take up to two hours for the new image to appear.

What file types can I upload as a logo?

GIF, JPG, or PNG. Please keep files under 2 MB.

How do I add a file to the meet info?

Log in to your account and click the account button on the top right of the page. Select my profile and then my files. Upload the file you wish to attach to the meet page.  Once it is uploaded, select the file and copy the URL code.

Go to the MileSplit meet page for your meet and select the meet manager button. Once in the meet manager, the last field at bottom left allows you to add any information you would like to the meet page. Add the words you wish to show and highlight them.  Click the chain or link icon above the text box and paste the URL. Make sure to save the changes. 

How do I add results to my meet?

Go to the MileSplit meet page for your meet and select the meet manager button.  On the right column, there is a tab called "Advanced Options".  Underneath this, there is a button to upload meet results. The preferred results file is Hy-Tek's flat HTML. Please make sure to include a title to the results file as that becomes the link ("Complete Results", "Varsity Results", etc.)


Managing Registration

How do I Edit Divisions or Events?

Once you have set the division/event in the wizard you cannot edit them yourself. To have them changed, please email gayle.rich@flosports.tv.

How do I restrict entries into my meet?

Go to the MileSplit meet page for your meet and select the meet manager button. Once in the meet manager, there is a field to set the password under the "Registration Properties" tab. We recommend that you put a note into the info field for coaches to email you to ask for the password.

How do I open or close my meet's registration?
You can change the open/close registration to reopen it to allow for coaches to make edits to their entries.
Go to the MileSplit meet page for your meet and select the meet manager button. Once in the meet manager, click on the date of open/close registration or the time drop-down. It will pop up a calendar and you can select the new date, or show you list of times and select one, then hit the save changes button at the bottom. Note it can take up to an hour for this to show on the calendar page due to data caching.

How do I remove a team from the meet?
Go to the MileSplit meet page for your meet and select the meet manager button. Once in the meet manager, click on the team you wish to delete from the list of teams attending. On the top of the right column is a tab labeled "Advanced Options".  Underneath this is a button to delete the team.  It will confirm that you wish to delete the team before removing the team and all of the entries from the meet.

How do I log payments?
Go to the MileSplit meet page for your meet and select the meet manager button. In the meet manager, click on the team name. At the bottom of the page is a tab titled "Enter New Payment". From here you can add payments to easily track which teams have paid and which have not.

How do I email all the coaches entered in the meet?
Go to the MileSplit meet page for your meet and select the meet manager button. On the right column, there is an "Advanced Options" tab. Under this is a button called "Send Mass Email". Hit this button and select everyone. Do not change anything within the percent signs - that code selects the names, email addresses and individual links to their entries. Add the info you need to tell them, i.e. "In order to make any edits to your entries before reg close, you must use the password". Note, this will only go to entered teams (shown in gray in meet manager), and not teams that are just scheduled (shown in pink in the meet manager).

How do I download entries for my meet?
Go to the MileSplit meet page for your meet and select the meet manager button. On the right column, there is a tab titled "Download Entries". Under this tab, there are a number of different formats in which you can download your entries. We recommend that all meet directors using our system for the first time download their entries a few days before the meet in order to test the import into your meet management system.

Note, if you are using Hy-Tek, the Hy-Tek download is a .txt file. The CSV option is an Excel-based file and is compatible with many other formats.




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