MileSplit Registration FAQ/Help

revised 12/12/18



General

How much does MileSplit's online registration cost?

Absolutely nothing! There is nothing in the registration, setting, managing, or entering a meet that requires a subscription for either the meet director or entered teams.

Are there any premium features?

Nope! Every feature is available for any user, regardless of if they are a subscriber to MileSplit or not.

I still can't figure it out. Who can I contact?

You may contact our online registration support at registration@milesplit.com


Meet Setup

How do I set up online registration for my meet?

To get your meet set up, use our Online Registration Wizard which can be found on your state site in nav bar - Registration/Setup Meet.

I used MileSplit's Online Registration last year. Can I copy those settings from last year?

Yes! As you proceed through the wizard form pages, you will have the opportunity to select previous settings at two different steps. You may import these settings from either step 2 of the wizard (meet history) or step 4 (templates). It will then show you the division/s and events that you had in previous years.

Do you have any tutorials on how to use the registration wizard?

Yes! Go to last year's or any meet you have set for registration. Login to the meet manager. In the right column under advanced options is Clone meet - put the new dates in - both start and end - in this case the same date - it will allow a multi-day meet - and clone meet. It will copy over all the events that were in last year's meet. Then you can edit the title - and make any additional edits you want (meet info, fees, events etc.).

Do you have any questions on entering a meet using MileSplit's Online Registration?

Yes! A brief video regarding claiming and managing your team on MileSplit may be found here. Once you have claimed your team, learn how to enter a meet here. For more instructions, check out our detailed walk-through.

Meet Info/Results

How do I add additional info to my meet page?
Go to the MileSplit meet page for your meet and select the meet manager button. Once in the meet manager, the last field at bottom left allows you to add any information you would like to the meet page. Please make sure to hit save once you are done.  

How do I add/change a logo to the meet?

Go to the MileSplit Meet Page and ensure that you are logged in. Select the "Change Logo" button. This will prompt you to upload the logo. Please note that the proper size for logos is 120x90. Logos not in this size may become distorted. "Upload Logo".  Files must be under 2MB.

You may also change the logo in a similar process. Please note that it may take up to two hours for the new image to appear.

What file types can I upload as a logo?

GIF, JPG, or PNG. Please keep files under 2 MB.

How do I add a file to the meet info?

In meet manager under the last info field, add words - Meet Info or whatever, select them (highlight) and click the chain or link icon above the box. A pop-up will ask you to upload the file, select on your computer, OR ask for a URL - paste the URL and save changes at the bottom of the page.


How do I add results to my meet?

Login and go to your meet page. click meet manager button, look for results tab on far right. We prefer them in flat html Hy-tek or RaceTab output, as those are easiest to get into our rankings. Open your results in a text editor. From that you can just select all and copy/paste into the results field. Make sure you name them - that will be the link - usually Complete Results works and hit the save button. From inside the meet manager, they post directly to the meet page, you do not have to wait for approval. If you use the drop down menu under add content, the state editor must approve them before they will show. We do have an excel template you can use if you do not have a meet management system for results.


Managing Registration

How do I Edit Divisions or Events?

The new meet manager enables meet directors to add/edit divisions and events to their meets.
Create New Division/Edit Division
Go to your meet page, click meet manager button, go to divisions tab. You will see - either a division you created in the meet reg wizard that you need to add events to, or On the right - Create New Division - once you have either selected the current or created your new division, the easiest way to add events is to go to the division, click on it, then under Advanced Options, click on Create event wizard. Then click uncheck all - as almost every event is checked. Select the events for your meet and submit - you will have those events created all at once.
Entry limits
You are able to do this yourself in the meet manager. Go to meet page, click meet manager button. Click on divisions tab, then on the specific division. On the right under advanced options is Bulk Edit events Click on that and then change the # in the max entries per team - 0 is unlimited. You can change all individual entries at once and all relay entries at once, or cherry pick your event limits. Hit save at bottom.
Create Event
Our new meet manager enables meet directors to add/edit events to their meets. Go to your meet page, click meet manager button, go to events tab. On the right you will see - Create New Event
Make sure to make it open to boys, girls or mixed to match the title of the event. The event name has to match the event code.
Edit Event 
Login to meet manager, click events tab on gray bar, then the event. You will see the event field name, division and event code and then beside it gender. Save changes at the bottom.

How do I restrict entries into my meet?

Go to the MileSplit meet page for your meet and select the meet manager button. Once in the meet manager, there is a field to set the password under the "Registration Properties" tab. We recommend that you put a note into the info field for coaches to email you to ask for the password. MileSplit does NOT give out meet passwords.

How do I open or close my meet's registration?
You can change the open/close registration to reopen it to allow for coaches to make edits to their entries.
Go to the MileSplit meet page for your meet and select the meet manager button. Once in the meet manager, click on the date of open/close registration or the time drop-down. It will pop up a calendar and you can select the new date, or show you list of times and select one, then hit the save changes button at the bottom. Note it can take up to an hour for this to show on the calendar page due to data caching.

How do I remove a team from the meet?
Go to the MileSplit meet page for your meet and select the meet manager button. Once in the meet manager, click on the team you wish to delete from the list of teams attending. On the top of the right column is a tab labeled "Advanced Options".  Underneath this is a button to delete the team.  It will confirm that you wish to delete the team before removing the team and all of the entries from the meet.

How do I log payments?
Go to the MileSplit meet page for your meet and select the meet manager button. In the meet manager, click on the team name. At the bottom of the page is a tab titled "Enter New Payment". From here you can add payments to easily track which teams have paid and which have not.

How do I email all the coaches entered in the meet?
Go to the MileSplit meet page for your meet and select the meet manager button. On the right column, there is an "Advanced Options" tab. Under this is a link to "Send Mass Email". There is also a button in the header. Hit this and select everyone. Do not change anything within the percent signs - that code selects the names, email addresses and individual links to their entries. Add the info you need to tell them, i.e. "In order to make any edits to your entries before reg close, you must use the password". Note, this will only go to entered teams, and not teams that are just scheduled (shown on team tab).


How do I download entries for my meet?
Go to meet while logged in, click on meet manager button in the black header, which will be there if you are listed as the timer or approved Coach of the host team. We recommend to all meet directors/timers using our system for the first time to download the file a few days or so before the event and test import so you can see how it works and ask any questions or work out any kinks well ahead of crunch time. In the meet manager - under entries tab in gray bar under black header box, the first download to Hytek is what you would need if you are using Hytek, NOT full rosters option. There will be a page of instructions in between link and the download that you should follow. You have to set your Hytek database the way our system is set to have the meet import correctly. The file is a .txt download. If you are not using Hytek, there is a csv download option which imports into excel and is useable in many other formats. We also have downloads for Raceberry Jam, LynxPad and RunnerCalc as well as our own RaceTab.






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